FlexiEats · Privacy controls
Delete your account or data
You can make your request here even if you have uninstalled the app. In the app, open Profile → menu → Delete account or data.
- Choose account deletion or saved posts and likes.
- Confirm your identity with your password, Google, or Apple. Password accounts must also have a verified email address.
- Review the consequences, type DELETE, and confirm. Save the request reference to check progress.
Confirm your identity
Sign in to the FlexiEats account whose data you want to delete.
What happens to your data?
Account deletion: We remove your login, profile, menus, recipes, posts, comments, likes, saved items, follow connections, notification tokens, messaging keys, and your server-stored messages and owned uploaded media. This cannot be undone. Other people may keep copies they previously received or downloaded.
Saved posts and likes only: We remove your existing saved-post bookmarks and likes. Your account, posts, messages and order history stay available.
Timing: Processing starts automatically. Account access is disabled first; there is a security wait of at least 65 minutes for existing sessions to expire before the remaining data is erased. Larger accounts and failed operations take longer and retry automatically. The request receipt shows completion or processing delays. If we cannot verify ownership of an older media file, it is referred to an administrator rather than deleting a potentially unrelated file. Contact support with your reference if it is still pending after 30 days.
Orders and promotions: End any current call and complete or cancel open food orders before deleting your account. Active promotions stop through our settlement process. Deletion does not automatically refund completed purchases or cancel an Apple or Google subscription. Request any store refund through the store before closing your account. Payment, refund and payout records are preserved so money owed to sellers is not lost.
Retained records: Order, payment, payout, tax, fraud and dispute records needed to settle transactions or meet legal obligations are excluded from automatic erasure. Their retention period depends on the transaction and applicable law; contact support for the period that applies to your records. Deletion receipts are retained for 90 days after completion. A non-public hashed account identifier is retained to prevent deleted content from being restored by delayed processing. Deleted media remains in an inaccessible recovery copy for 7 additional days under our storage provider’s soft-delete policy, then expires. Copies already downloaded by other users cannot be recalled.
Need help accessing your account or understanding retained records? Contact support@flexieats.com. Do not send your password.