Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Phone number (optional)
• Profile photo (optional)
• Password (encrypted)

Seller Information

If you are a seller, we additionally collect:

• Business name and category
• Food license or ServSafe certification
• Insurance information (self-reported)
• Payment account details (Stripe or crypto wallet)
• Menu items and pricing

Usage Information

We automatically collect:

• Device information (IP address, browser type, operating system)
• Location data (with your permission)
• Usage analytics (pages viewed, time on site, clicks)
• Order history and preferences

2. How We Use Your Information

We use your information to:

• Provide and improve the FlexiEats platform
• Process orders and payments
• Communicate with you about orders, updates, and promotions
• Verify seller credentials and maintain platform safety
• Personalize your experience and recommendations
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations
• Resolve disputes and enforce our Terms of Use

3. Information Sharing

With Sellers

When you place an order, we share your name, contact information, delivery address, and order details with the seller.

With Service Providers

We share information with third-party service providers who help us operate the platform:

• Payment Processors: Stripe, crypto payment gateways
• Cloud Hosting: Google Cloud Platform (Firebase, Cloud Storage)
• Analytics: Google Analytics (anonymized)
• Communication: Email service providers

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our legal rights.

Business Transfers

If FlexiEats is acquired or merged with another company, your information may be transferred to the new owners.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Secure authentication (Firebase Auth)
• Regular security audits and monitoring
• Access controls and staff training

However, no system is 100% secure. You are responsible for maintaining the confidentiality of your password.

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails (order confirmation emails will still be sent)
• Portability: Request your data in a machine-readable format

To exercise these rights, contact us at: privacy@flexieats.com

6. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your login session
• Personalize content and ads
• Analyze site traffic and usage patterns
• Provide social media features

You can control cookies through your browser settings, but some features may not function properly if you disable cookies.

7. Children's Privacy

FlexiEats is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it immediately.

8. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account deletion for legal, tax, audit, or security purposes.

• Order records: 7 years (tax/legal requirements)
• Payment data: Per Stripe/payment processor policies
• Legal documents: Permanent (compliance)
• Profile data: 90 days after account deletion

10. International Users

FlexiEats is based in the United States. If you access the Platform from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using the Platform, you consent to this transfer.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the "sale" of personal information (we do not sell your data)
• Right to non-discrimination for exercising CCPA rights

To exercise CCPA rights, contact: privacy@flexieats.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or prominent notice on the Platform. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests related to this Privacy Policy, contact us at: